Your privacy is a fundamental commitment at new1b, not an afterthought. This policy explains precisely what personal data we collect, why we collect it, how we use it, and the rights you hold as a player on our platform.
Six core privacy commitments that define how new1b handles your personal information.
We collect only the personal data necessary to operate your account, verify your identity, process payments, and comply with applicable regulations. We do not collect data for its own sake.
All data transmitted between your device and new1b's servers is protected by 256-bit SSL/TLS encryption. Financial information is never stored in plaintext on our systems.
new1b never sells, rents, or trades your personal data to third-party marketers. Your information is shared only where strictly necessary for service delivery or regulatory compliance.
You have the right to access, correct, port, or request deletion of your personal data at any time. Our support team processes data rights requests within 30 days of receipt.
new1b operates in accordance with data protection standards applicable under our international gaming licensing framework, including obligations around KYC data, retention periods, and breach notification.
We use strictly necessary cookies to operate the platform and, with your consent, analytics cookies to improve user experience. No third-party advertising cookies are deployed without explicit consent.
This Privacy Policy ("Policy") is issued by new1b ("we", "us", "our", "the Platform"), the operator of the online gaming platform accessible at https://new1b.cam and all associated digital services and subdomains. This Policy describes how new1b collects, uses, stores, protects, and shares personal data relating to you ("User", "Player", "Data Subject", "you") in connection with your use of the Platform.
new1b is committed to handling personal data responsibly and transparently. We recognise that our Malaysian players — across Kuala Lumpur, Petaling Jaya, Penang, Johor Bahru, Shah Alam, and beyond — place significant trust in us when they share their personal and financial information. That trust is not taken lightly.
This Policy applies to all personal data collected through the new1b website, mobile web application, live chat system, email communications, and any other digital touchpoints operated by new1b. By accessing or using the Platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.
This Policy should be read alongside our Terms & Conditions and Responsible Gambling Policy, both of which form part of your agreement with new1b.
For the purposes of this Policy, the following terms carry the meanings set out below:
new1b acts as the Data Controller in respect of Personal Data collected from Users of the Platform. As Data Controller, new1b determines the purposes for which your Personal Data is processed and is responsible for ensuring that such processing occurs in accordance with applicable data protection obligations under new1b's international licensing framework.
For all data protection queries, rights requests, and concerns, Users may contact our designated data protection point of contact:
Data Protection Contact: [email protected]
Response commitment: Acknowledgement within 3 business days; substantive response within 30 calendar days of a verified request.
Preferred contact method: Email (plain text — not a clickable link) or via live chat on the Platform.
new1b collects Personal Data across the following categories, limited to what is necessary for the stated purpose:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, MyKad or passport number, nationality | KYC verification, age verification, account registration |
| Contact Data | Email address, mobile number, residential address (Malaysia or overseas) | Account communications, support, regulatory correspondence |
| Financial Data | Bank account details, e-wallet identifiers (e.g., Touch 'n Go, Boost, GrabPay registered account), transaction history, MYR balances | Deposit and withdrawal processing, fraud prevention, AML compliance |
| Technical Data | IP address, device type, browser type, operating system, session identifiers, geolocation data | Platform security, fraud detection, responsible gambling controls |
| Usage Data | Game history, bet records, session duration, login timestamps, navigation paths | Platform improvement, responsible gambling monitoring, bonus eligibility |
| Communications Data | Live chat transcripts, email correspondence, support ticket content | Customer support, dispute resolution, service quality monitoring |
| Verification Documents | Copies of government-issued identification, utility bills, bank statements submitted for KYC | Identity verification, AML obligations, regulatory compliance |
new1b does not intentionally collect Special Category Data (such as health, biometric, or ethnicity data) unless specifically required by a regulatory obligation, in which case explicit consent will be obtained and the processing will be disclosed to you at the time of collection.
new1b collects Personal Data through the following channels:
new1b processes your Personal Data on the following legal bases:
new1b uses your Personal Data for the following specific purposes:
new1b does not sell, rent, or trade your Personal Data to third parties for their own commercial or marketing purposes. Your data may be shared with carefully selected third parties only in the following circumstances and strictly limited to what is necessary:
All third-party Data Processors engaged by new1b are bound by contractual data processing agreements that restrict their use of your Personal Data to the stated purpose, impose appropriate security standards, and prohibit onward transfer without new1b's authorisation.
new1b uses cookies and similar tracking technologies to operate and improve the Platform. The following categories of cookies are used:
You may manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform, including the ability to log in or complete financial transactions. new1b does not deploy third-party advertising or retargeting cookies.
new1b retains Personal Data for as long as necessary to fulfil the purposes for which it was collected, including compliance with legal, regulatory, accounting, and reporting obligations. The following indicative retention periods apply:
Upon expiry of the applicable retention period, Personal Data is securely deleted or anonymised. Where data cannot be deleted immediately due to technical or system constraints, it is isolated from active processing until deletion can be completed.
new1b implements appropriate technical and organisational security measures to protect your Personal Data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:
While we employ industry-standard security practices, no method of electronic transmission or storage is completely secure. In the event of a data breach that is likely to result in a risk to your rights, new1b will notify affected Users and relevant authorities in accordance with our obligations under applicable data protection standards.
As an internationally licensed online gaming platform, new1b may transfer Personal Data to service providers and infrastructure partners located outside of Malaysia. Where such transfers occur, new1b ensures that appropriate safeguards are in place to protect the security and integrity of the transferred data, including:
By using the Platform, you acknowledge that your Personal Data may be transferred to, stored in, and processed in jurisdictions outside of Malaysia. new1b will always take reasonable steps to ensure any such transfer is conducted securely and in accordance with this Policy.
Subject to applicable law and the conditions set out in our data processing framework, you hold the following rights with respect to your Personal Data held by new1b:
Request a copy of the Personal Data new1b holds about you and information about how it is processed.
Request correction of inaccurate or incomplete Personal Data held about you.
Request deletion of your Personal Data where it is no longer necessary for the purposes for which it was collected, subject to overriding legal retention obligations.
Request that we limit our processing of your Personal Data in certain circumstances, such as when you contest the accuracy of data we hold.
Request that we provide your Personal Data in a structured, machine-readable format, or transmit it directly to another controller where technically feasible.
Object to the processing of your Personal Data on the basis of legitimate interests, or to the use of your data for direct marketing purposes at any time.
To exercise any of these rights, please contact our data protection team via email at [email protected] or through the live chat on the Platform. We will acknowledge your request within 3 business days and respond substantively within 30 calendar days. We may request proof of identity before processing a rights request to ensure the security of your data.
Withdrawal of Consent: Where processing is based on your consent, you may withdraw that consent at any time by contacting us. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal. Note that withdrawing consent for processing that is essential to account operation may result in the suspension or closure of your account.
The new1b Platform is strictly restricted to persons aged 21 years and above. new1b does not knowingly collect, process, or retain Personal Data from individuals under 21 years of age.
Age verification is conducted as a mandatory step during account registration and KYC processes. Where new1b discovers or has reasonable grounds to suspect that Personal Data has been submitted by an individual under the age of 21, the affected account will be suspended immediately, the relevant data will be deleted in accordance with our retention policies, and any funds on the account will be handled in accordance with our Terms and applicable regulatory requirements.
If you believe that a person under 21 has registered an account on our Platform, please contact our support team immediately so we can take appropriate action.
new1b reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, our data processing practices, or Platform features. When material changes are made, we will:
Your continued use of the Platform following the effective date of any amended Policy constitutes your acknowledgement of and agreement to the revised terms. We encourage you to review this Policy periodically to remain informed of how new1b protects your Personal Data.
For any queries, concerns, or requests relating to this Privacy Policy or the processing of your Personal Data, please contact new1b through the following channels:
We are committed to resolving privacy concerns promptly and transparently. If you are not satisfied with our response to a privacy concern, you may escalate the matter to the relevant supervisory authority under our licensing jurisdiction.
Related Policies: This Privacy Policy forms part of your overall agreement with new1b. Please also review our Terms & Conditions and Responsible Gambling Policy for a complete understanding of your rights and obligations on the Platform.
Our support team is available around the clock to assist with any privacy queries, data rights requests, or account concerns. Reach us via live chat in English, Bahasa Melayu, or Chinese.
21+ only. Gambling involves financial risk. Please play responsibly. new1b operates under international gaming licensing. Malaysian players are responsible for understanding applicable local regulations. This page does not constitute legal advice.