Gaming is meant to be fun. At new1b, we provide real tools, genuine support, and clear information to help every Malaysian player set healthy limits and recognise when gaming stops being entertainment and starts becoming a problem.
Responsible gambling is not a compliance checkbox at new1b — it is a core operational principle. We built our platform with the understanding that a small number of people who gamble will develop habits that cause them genuine harm, and that online gaming platforms have both a moral and a practical obligation to actively mitigate that risk.
Our responsible gambling programme covers the full lifecycle of a player's experience on new1b: prevention through age verification and account limits, monitoring through usage pattern analysis, intervention through direct support outreach, and recovery support through self-exclusion tools and signposting to professional help.
Every support team member at new1b is trained to recognise the indicators of problem gambling and respond with genuine care — not scripted responses. Whether you are in Kuala Lumpur, Penang, Johor Bahru, or anywhere across Malaysia, our live chat team in English, Bahasa Melayu, and Chinese is available around the clock.
If you are playing for fun and want to keep it that way, the tools below give you practical control. If gambling has stopped feeling like fun, please do not hesitate to reach out — to us, or to one of the external support resources listed on this page.
The new1b platform is accessible to persons aged 21 years and above only. Age verification is mandatory during account registration and KYC. Submitting false information about your age is a serious breach of our Terms and will result in immediate account closure.
Parents and guardians: if you share devices with children or younger family members, we strongly recommend using device-level parental controls and ensuring your new1b account is logged out and secured when not in use.
Six practical controls available on your new1b account — free, immediate, and effective.
Set a maximum amount you can deposit into your new1b account per day, per week, or per month. Requests to reduce your limit take effect immediately. Requests to increase a limit are subject to a mandatory 7-day cooling-off period — so the decision has time to be considered carefully. Deposit limits are available in MYR starting from as low as RM50 per day.
Define the maximum amount you are prepared to lose within a set time period. Once your loss limit is reached, further wagering is paused until the period resets. This tool is particularly useful if you find that losses tend to trigger a desire to chase — a pattern that is a common warning sign of developing problem gambling.
Configure on-screen reminders at regular intervals — every 30 minutes, 1 hour, or 2 hours — to notify you of how long you have been active on the Platform. Time can pass quickly when you are engaged in live casino or following a football match in-play. These reminders help you stay aware and make conscious decisions about continuing.
Enable reality check prompts that display a summary of your current session — time played, amount wagered, and net result. Seeing real numbers in real time interrupts the flow-state that gaming can induce and prompts a deliberate decision about whether to continue. This is one of the most evidence-backed responsible gambling interventions available.
Request a temporary break from the Platform for a defined period — 30 days, 60 days, 90 days, or up to 180 days. During this period, your account is suspended, you cannot log in, and you will not receive marketing communications from new1b. Contact our support team via live chat or email to initiate a temporary exclusion. Requests are processed within 24 hours.
If you feel that you need a permanent break from online gaming, you can request the permanent closure of your new1b account. This decision cannot be reversed once confirmed. Remaining Real Money Funds in your account at the time of permanent closure will be processed for withdrawal to your registered payment method. We take self-exclusion requests seriously and will action them promptly.
All responsible gambling tools are accessible directly from your account settings after logging in.
Access your new1b account and navigate to Account Settings.
Select "Responsible Gambling" under your account preferences.
Choose the tool you want, enter your preferred limit, and confirm.
Limit reductions take effect immediately. Increases require 7 days.
Problem gambling can develop gradually. It does not always look the way people expect it to. Recognising these warning signs early — in yourself or someone you care about — is the first step toward getting things back under control.
Spending more than you planned — regularly exceeding the amount you intended to bet or deposit in a session, and telling yourself "just one more" frequently.
Chasing losses — continuing to bet in order to win back money you have already lost. This is one of the clearest indicators of problematic gambling behaviour.
Gambling with money you cannot afford to lose — using funds set aside for rent, groceries, bills, or other essential expenses in Kuala Lumpur, Penang, or wherever you are based.
Neglecting responsibilities — missing work, family commitments, or social obligations because of time or money spent gambling.
Concealing gambling activity — hiding deposits, winnings, losses, or the amount of time spent gambling from family members or close friends.
Gambling as an emotional coping mechanism — turning to online casino or sports betting to deal with stress, anxiety, boredom, loneliness, or other difficult emotions.
Feeling unable to stop — experiencing discomfort, irritability, or anxiety when not gambling, or having repeated unsuccessful attempts to reduce your gambling activity.
Most players on new1b gamble responsibly and keep it fun. Here are the habits that characterise healthy gambling — a useful reference whether you are new to online gaming or have been playing for years.
Set a budget before you start — decide how much you are comfortable spending and treat it as the cost of entertainment, not an investment.
Use deposit limits proactively — set them before you feel like you need them. Responsible tools work best as prevention, not just intervention.
Never gamble under the influence — alcohol and other substances impair judgement and make it harder to stick to your limits.
Balance gaming with other activities — keep up friendships, hobbies, and physical activity. Gaming that crowds out everything else is a warning sign.
Accept losses as the cost of play — the house always has an edge. Never view gambling as a way to make money or solve financial problems.
Take regular breaks — step away from the screen, especially during long sessions. Use new1b's session timer reminders as a prompt.
Be honest with yourself — if gambling feels less like fun and more like obligation, that shift matters. Acknowledging it early makes getting support much easier.
Only gamble with money you can afford to lose — never use credit, loans, or funds earmarked for essential expenses. Set a realistic, fixed entertainment budget in MYR each month.
This is not a diagnostic tool — it is a set of questions to help you reflect honestly on your gambling habits. If you find yourself answering "yes" to several of these, consider reaching out for support.
What to do with your answers: If you answered "yes" to two or more questions, it may be worth speaking with someone. Reach out to our responsible gambling team on new1b via live chat, or contact an external support resource listed below. You do not need to be in crisis to ask for help — early conversations are almost always more effective.
Requesting self-exclusion from new1b is straightforward. Our support team prioritises these requests above all others. You will never be asked to justify your decision or wait for a business reason before we act.
Reach us via live chat on the Platform (available 24/7 in English, Bahasa Melayu, and Chinese) or via email at [email protected]. State that you are requesting self-exclusion and specify whether you want a temporary or permanent exclusion.
We will verify your identity to ensure the exclusion is applied to the correct account. This is a quick process — typically completed within minutes via live chat.
For temporary exclusion, select a period between 30 and 180 days. For permanent exclusion, confirm your decision — this cannot be reversed once applied. Permanent exclusion results in complete account closure.
Your account will be suspended within 24 hours of your confirmed request. You will be removed from marketing communications immediately. Any remaining Real Money Funds will be processed for withdrawal to your registered payment method.
For temporary exclusions, your account will not be automatically reactivated. You must actively contact support and confirm you wish to resume — giving you a deliberate checkpoint rather than a default reopening.
new1b's responsible gambling team is always your first point of contact. But we also want to make sure you know about external professional resources available in Malaysia and internationally. The contact details below are provided as plain-text information only.
Malaysia's national welfare hotline operated by the Ministry of Women, Family and Community Development. Available 24/7 for counselling, welfare support, and referrals across all states including Kuala Lumpur, Selangor, Penang, Johor, Sabah, and Sarawak.
An international charity providing information, advice, and practical support for individuals with gambling-related concerns. GamCare offers online resources, a helpline (UK-based, text-only reference), and a self-help programme accessible to Malaysian players online.
Available 24/7 via live chat on the Platform in English, Bahasa Melayu, and Chinese. Trained in responsible gambling support, account safety tools, and player welfare. Average response time under 5 minutes. Email: [email protected] (plain text).
Preventing underage gambling is a non-negotiable commitment at new1b. Here is exactly what we do — and what we ask of you.
Every new account must complete identity and age verification before accessing real-money features. Government-issued identification (MyKad, passport) is required. Accounts where age cannot be verified remain restricted until verification is complete.
If younger family members access your devices, we strongly recommend enabling parental control software, keeping your new1b login credentials private, logging out after every session, and using device-level PIN or biometric locks. Do not save your password in shared browsers.
Providing false information about your age during registration is a material breach of new1b's Terms and Conditions. It will result in immediate account suspension, forfeiture of any balance, and may be reported to relevant authorities. This policy is enforced without exception.
If you believe a person under 21 has registered or is using a new1b account — including a family member — please report this immediately to our support team via live chat or at [email protected] (plain text). We will investigate and take appropriate action within 24 hours.
If you need to set limits, take a break, or simply want to learn more about playing safely on new1b, our support team is here 24/7. You are always in control.
For players aged 21 and above only. Gambling involves financial risk. If gambling is affecting your wellbeing, contact Talian Kasih 15999 (Malaysia) or reach new1b support via live chat on the Platform. Please play responsibly.